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 New Security Features
On May 12, 2015 our Online Banking product will undergo an enhancement that will provide a more effective secured environment to protect member data. On your first log in to Online Banking after this enhancement, all members will be required to re-enroll. You will need to: 1) Clear all session cookies from your device. 2) Select three new challenge questions from the drop down menu. 3) Select a new image and passphrase. If you need any additional assistance, please call us at 808-737-5714 or 808-682-0400.

What is the new security feature?

Users of Internet Suite have always authenticated themselves to gain access. From now on, Internet Suite will reciprocate and will also authenticate itself to you.

You will know with every certainty that you are visiting Internet Suite because you will be presented a graphic and phrase each time you logon to USERS CU.

Has my password changed?

No. The answer you provide to the "challenge question" is separate from your regular Internet Suite login password.
A User ID and Password is required to log in to our services. Services are provided through a secure connection. If you have difficulty logging in please check our FAQ, click the Forgot your password link, call Hawaii National Guard FCU at 808-737-5714 or email us at mail@hngfcu.com. DO NOT SEND CONFIDENTIAL information (i.e. Acct #, SS #, etc) in your email.
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